09
AprFrom small, self-managed companies, to medium-sized organizations and leading international corporations, CRM (customer relationship management) and contact management are the proven way to focus on what matters in business and drive results. But with a variety of CRM software options out there, how do you choose? A quick glance at CRM software review sites show why Salesforce is […]
Create a seamless customer experience by breaking down silos and unifying your data. Build service around your customers With the evolution to a customer-centric organization comes a new role for service leaders. In addition to putting the customers at the center of every decision, leaders must optimize support through every touchpoint, from email to social media to phone calls and[…]
09
AprThe business world is in a period of transition. As technologies evolve, industries across the globe are discovering that the tried and true processes that have kept them afloat for decades may no longer be enough. Today’s clients are connected, informed, and unprecedentedly technologically savvy, and they expect that the organizations they associate with to be likewise[…]
